Medical Telecommunications
Voice, Internet and Telephones

Communication Solutions

Communication Solutions   Call Us, Count on Us!

Our Mission: To enhance and improve the way people communicate through the use of advanced telephone and computer products and services.

 Medical providers and related medical service companies count on us to deliver and install technology as their competitive advantage.

Stop patient “No-Shows” and lost revenue

  • Appointment Notification Service/System “Confirm-It”
  • One, two, or all three: Emails, Text Messages, and Automated Phone Calls
  • In seconds, you upload the next day’s appointments, and Confirm-It goes to work.
  • It utilizes pre-recorded messages and instructions, and templates for Emails and text messages.
  • Other uses include notifications of test and lab results. 
  • Market events, i.e. Diabetes Dinners, Provider “Meet and Greet”, and Health Fairs.

Rely on Bright House Networks for reliable Internet and Telephone service

  • Internet Access via COAX for small businesses with low to medium use.
  • Internet Access via the FIBER Optic Network for Medium to High users of internet, and likely require a Service Level Agreement.
  • Telephone lines and circuits for your inbound and outbound calls.  Supporting the latest central office technology: PRI T-1, SIP, Analog, Caller-id, Call Forwarding, DID - Direct Inward Dialing. 
  • Connect multiple offices (and staff) on your own private and secure network via our Metro E service.

Appointment staff uses ACD to improve patient communications via the telephone

  • Automatic Call Distribution with “Please Hold” messages help in these areas too: Billing, Insurance, Nursing, Referrals, and Prescription refill requests.
  • Improve customer satisfaction when “call flow designs” are implemented.
  • The efficient distribution of calls, along with supervisors “live-monitoring”, increase staff productivity.
  • Reports and Statistics on Agents and Departments provide management with tools to measure productivity. 
  • Reports provide valuable information to help with making staffing decisions.

EMR Integration with Caller-ID and telephones

  • EMR “Screen-Pop” of patient record occurs at same time as telephone call.
  • Reduce 20-30 seconds for every call because of fast and accurate data exchange with the EMR server.

IP Voip Telephone Systems manufactured by these companies: NEC and Mitel

  • Easy to use Display telephones, with a rich set of communication features.
  • We handle the entire “Alphabet Soup”: VOIP, SIP, PRI , T-1, ACD, and CTI
  • Unified Messaging: Voice Mail, E:Mail and Fax, for the quick and easy exchange of information.
  • Systems for Rent, Lease and Sale.

Structured Cabling:  Low-voltage wiring for office space and commercial buildings

  • Interior and Exterior:  Fiber Optic, CAT 5e, CAT 6 cable, and Coax.
  • Communication Rooms:  Racks, patch panels, comm. Rooms. 
  • Cabling for traditional PBX systems, Overhead Paging and TV’s in waiting
  • Computer Network cabling, including VOIP telephones, WIFI access points, and printers.
  • Security Access and control of doors and secure areas
  • Camera systems with full recording of activity inside and outside of the building .  
  • Permitted work and Quality Assured via testing

 

Hank Lander
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Hank Lander



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